Return & Exchange Policy
1. Return and Exchange Window
The return and exchange window is 30 days from the date of successful delivery.
Requests submitted after this window may be denied.
2. Eligibility for Returns and Exchanges
To help ensure product safety and completeness, returned or exchanged items must generally meet the following conditions:
The item must be unworn, show no obvious signs of use, and remain fully functional.
All accessories, instructions, and original packaging must be included.
The original packaging should be intact, with all tags and manuals included. Please also keep the outer packaging and protective materials as complete as possible for shipping and inspection purposes.
Order information or proof of purchase must be provided.
If the item shows damage, missing parts, or obvious signs of use not caused by us, we may deny the return or issue only a partial refund, as appropriate.
3. Non-Returnable and Non-Exchangeable Items
Returns or exchanges are generally not accepted in the following cases:
Items clearly marked on the product page or checkout page as final sale, clearance, or non-returnable
Issues caused by improper use, improper storage, unauthorized modifications, or人为 damage
Requests submitted outside the return and exchange window
4. How to Request a Return or Exchange
Please email info@strideunity.com within the return window and provide the following:
Your order number
The item(s) you would like to return or exchange
The reason for the return or exchange
If the issue involves damage or an incorrect item, please provide clear photos (and a short video if necessary), and keep the original packaging and shipping label information for verification.
Return Address:
Please contact us at info@strideunity.com to obtain return authorization and the return address.
Packages sent back without contacting our returns team in advance may not be accepted or processed.
5. Return Shipping Costs
Return shipping responsibility is as follows:
If the return or exchange is due to our error, such as a wrong item, damage upon arrival, or a product quality issue, we will cover the reasonable return shipping cost or provide an alternative solution.
If the return is for personal reasons, such as not liking the item, ordering the wrong item, or the item not meeting expectations, the customer is usually responsible for the return shipping cost.
If we provide a prepaid return label for a return made for personal reasons, the cost of the label may be deducted from the refund. Please refer to the return authorization details for the exact terms.
6. Inspection and Processing Time
Once we receive the returned item, it will be inspected. After the inspection is approved, we will process your refund or exchange based on your request.
Inspections are usually completed within 2–5 business days after we receive the return, although processing may take slightly longer during peak seasons.
If the replacement item is out of stock, we will contact you to discuss available options, such as choosing an alternative item, waiting for restocking, or receiving a refund.
7. Special Notice for Damaged or Defective Items
Please inspect your order as soon as possible after delivery. If you find any damage or quality issues, we recommend contacting us within 48 hours of delivery and providing photos so we can assist you more quickly.
Customer Support
We’re here to help 365 days a year. You’re welcome to contact us anytime, and we typically respond within 24 hours.
Customer Support Email: info@strideunity.com